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Word on the wire
What we hear from teams stuck on traditional MDR. Flip to see more.
Workload
A coworker whose entire job is forwarding you things.
Workload
The whole point of MDR is to take work off your plate. RC adds to it.
They surface alerts just to escalate them back for you to investigate. Slow to respond, no transparency, and shows their homework at the end.
Coverage
An endpoint company doing a cloud impression.
Coverage
Part of your environment isn't actually being monitored.
RC was built on endpoint. That means identity and cloud coverage is thin, and never looked at by a human. False positives, weak cloud depth, and missing integrations.
Context
The same detection library, applied to you and everyone who isn't you.
Context
The false-positive engine.
RC runs a generic detection library against every customer's data with no ability to customize to how your org operates. Thousands of "could be suspicious somewhere" alerts.
Instability
Nothing says stability like your MDR's name being phased out.
Instability
Everything is going great, if you’re Zscaler.
Service is going piecemeal, talent is leaving, innovation is stalling. The name is even gone… along with the roadmap.
Neglect
Support is just a ticket queue, but auto-reply is prompt.
Neglect
You're a priority, in the sense that you're on a list, somewhere.
Smaller account? Good luck. Have a question? Support is a ticket queue. The team meant to service you is out of reach.
Sound familiar?
You don’t have to re-platform your whole security stack to feel the difference.
Six reasons to make the move
Humans on every alert
Endpoint, identity, and cloud — all triaged by an analyst, not a library. No signal quietly ignored.
Tuned to your environment
Detections shaped around how your org actually operates, so the noise drops and real threats surface.
Work leaves your plate
Every alert investigated and closed at the source. Nothing important missed, nothing bounced back.
A direct line, always
Message our team in real time. No ticket queues, no auto-replies, no waiting for a tier to escalate.
Value in days, not quarters
Connect your tools with read-only access. No admin rights required to start seeing coverage.
A roadmap that isn’t sunsetting
Endpoint, identity, and cloud — all triaged by an analyst, not a library. No signal quietly ignored.
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The same list, two very different columns
Capability
Ownership
Coverage
Context
Response
Experts
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Owns investigation and response end to end, so the work stays off your plate.
Investigates across endpoint, identity, cloud, SaaS, and the rest of your environment.
Investigations adapt to your users, environment, tools, and business context.
Takes action and owns confirmed threats through resolution.
Direct, real-time access to the security team supporting you.
Red Canary
Escalations and handoffs send investigation and follow-up back to your team.
Endpoint-first model with thinner coverage and investigation depth across cloud and identity. You own the rest of your stack.
Broad detection library applies standardized logic across customer environments.
Response can still require customer investigation, decisions, or remeditation.
Ticket-driven support, high turnover and queues to the team behind the service.
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Owns investigation and response end to end, so the work stays off your plate.
Investigates across endpoint, identity, cloud, SaaS, and the rest of your environment.
Investigations adapt to your users, environment, tools, and business context.
Takes action and owns confirmed threats through resolution.
Direct, real-time access to the security team supporting you.
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Rules we live by to give you a soft landing
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